September 26, 2017

Frequently Asked Questions

These are some “Frequently asked Questions” (FAQs) of the Hanover Firefighters. If you have other questions, please feel free to contact us and we will try to answer them as soon as possible. Thank you for your support!

Q: Do I need smoke alarms?

A: Yes, smoke alarms are required in all residences. Inspection and certification by the Fire Department is only required at the time the property is sold/re-financed. With the proven value of smoke alarms in saving lives and protection property at such a low cost, it’s hard to imagine anyone not having and maintaining them. The Hanover Fire Department will assist any resident in the placement of home smoke alarms.

Q: My smoke alarm is going off, but I don’t see anything-should I bother calling the fire department:

A: Yes, after assuring safe evacuation. Smoke alarms are sensitive to products of combustion in sizes and amounts often not seen by the human eye. That is why they work so well. Never hesitate to call.

Q: How much is this ambulance ride going to cost?

A: Emergency Medical Services are billed in accordance with government guidelines. Insurance plans including Medicare, Medicaid, Private Insurance and automobile policies will generally cover emergency medical treatment and emergency ambulance transportation. Insurance coverage and ability/inability to pay is never a concern to the Hanover Fire Department. We are here to help you whenever needed.

Q: Is there always someone at the firehouse?

A: No. Most fire stations in the United States are only occupied until an emergency call comes in*. Hanover is no exception. Fire Headquarters on Center St is the only manned station in Town. The Station in West Hanover is a call station, the firefighters respond to the station only when called to respond. Stations 1 and 2 are currently unmanned, and used only to store equipment.

All full time personnel assigned to Fire Headquarters are assigned to various pieces of fire equipment/ambulances. Once an emergency call is received, the appropriate equipment is dispatched, many times leaving no one at the fire station until they terminate that call.

* For this reason, if you have an emergency, it is always better to dial 911, rather than to drive to a fire station, which may be empty.

Q: Why does the fire engine go with the ambulance on a medical call?

A: The Hanover Fire Dept. sends a fire engine and ambulance to medical emergencies to ensure that the public gets the most efficient, effective and appropriate response.

The majority of residences in Hanover consist of more than one floor or level. The engine crew is there to assist the ambulance crew in providing patient care, transporting the patient from the house to the ambulance and carrying supplies. We anticipate the worst and hope for the best when responding to any call.

Q: Do personnel on the ambulance fight fires also?

A: Yes, the personnel who are assigned to the ambulance are also firefighters. All personnel in Hanover are cross-trained to fight fires as well as handle medical emergencies

Q: Can I listen to Hanover Fire on the radio?

A: Yes, our frequency is 484.400 MHz. The PL is 107.2

Q: What about outdoor burning?

A: Outdoor burning is regulated by the Department of Environmental Protection, which allows outdoor burning of brush, cane, forestry debris, etc. during an annual period usually from January 15th through May 1st under the supervision and control of the Fire Department. Permits are issued during the annual period each year between the hours of 9:30 a.m. and 2:00 p.m. The phone number to obtain a permit is: 781-826-7850.

Q: Do I need Carbon Monoxide (CO) Detectors?

A: Yes, CO detectors are required in all residences. Inspection and certification by the Fire Department is only required at the time the property is sold/refinanced. With the proven value of CO detectors in saving lives and protecting property at such a low cost, it’s hard to imagine anyone not having and maintaining them. The Hanover Fire Department will assist any resident in the placement and maintenance information on home CO detectors.

Q: My CO Detector is going off, but I don’t see or smell anything. Should I bother calling the Fire Department?

A: Yes – after assuring a safe evacuation! Carbon Monoxide is an odorless, tasteless, invisible gas. CO detectors are very sensitive and designed to alert occupants prior to CO reaching deadly levels. If your detectors go off, call the Fire Department and evacuate the home. Be sure to notify the Fire Department if anyone in the home is experiencing flu-like symptoms. The Fire Department has specialized equipment to detect and measure amounts of CO in your home. Please DO NOT open doors and windows before the Fire Department arrives, because this makes it difficult to determine the cause of any CO that may be present. NEVER hesitate to call us.